1.0 Our core beliefs regarding user privacy and data protection
2.0 Relevant legislation
Along with our business and internal computer systems, our website’s are designed to comply with the following national and international legislations with regards to data protection and user privacy:
This site’s compliance with the above legislation means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well.
3.0 Personal information that we collect and why we collect it
This website collects and uses personal information for the following reasons:
3.1 Site visitation tracking
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor.
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
3.2 Contact forms and email links
Should you choose to contact us using the contact form on our contact us page or an email link, none of the data that you supply will be passed to / be processed by any of the third party data processors defined. The data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted before being sent across the internet. The email content is then decrypted by our local computers and devices.
3.3 Email newsletter
If you choose to join our email newsletter, the email address that you submit to us will be forwarded to Sales Force CRM & Campaign Monitor who provide us with email marketing services. We consider Sales Force CRM & Campaign Monitor to be a third party data processors. The email address that you submit will be stored within this websites database & within Microsoft 360 Outlook.
Your email address will remain within the Sales Force CRM & Campaign Monitor database for as long as we continue to use Campaign Monitor services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by emailing firstname.lastname@example.org. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.
If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.
While your email address remains within the Sales Force CRM & Campaign Monitor database, you will receive periodic newsletter-style emails, E-Blasts & Event invitations from us.
3.4 Contacts to satisfy ongoing service contracts
If you are an existing contract client then we may need to contact you for day to day operational or financial liaison. Names, email addresses and telephone numbers which you provide us with are stored in a password protected Hemlow database or forwarded to eLogbooks who provide us with electronic CAFM services. We consider eLogbooks to be a third party processor. The information that you provide will be stored within the eLogbooks database & within Microsoft 360 Outlook.
Your email address will remain within the Hemlow & eLogbooks database for as long as we continue to use the systems or until you specifically request to access, update, move, transfer, restrict or delete your data by emailing email@example.com. Please send your email to us using the email account that is subscribed to the mailing list.
3.5 What data we gather & how we use it
We may collect the following information:
Collecting this data helps us understand what you are looking from the company, enabling us to deliver an improved service.
Specifically, we may use data:
4.0 How we store your personal information
If you submit a form on this website some personal information will be stored within this website’s database & on to our Sales force CRM system. This is currently the only occasion where personal data will be stored on this website. This data is currently stored in an identifiable fashion; a limitation of the content management system that this website is built with.
5.0 About this website’s server
This website is hosted on servers run within a state-of-the-art data centre located in the United Kingdom.
Some of the more notable security features are as follows:
Full details of our providers data centre please contact us: firstname.lastname@example.org
6.0 Our third party data processors
We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation.
7.0 Data Breaches
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
9.0 Summary of marketing process
We believe it is important to keep you informed of anything which may be of interest or benefit to your company, but we also want to offer transparency in our process.
We do not buy contact lists and only add contacts to our secure salesforce database if you:
We will contact you from time to time, but only with information which we believe to be useful. Based on the level of interaction with our email marketing campaigns, we assess who may benefit from our free CPD training seminars and offer priority booking to those who are highly engaged.
Prospective customers may also express an interest in our services through our CPD training form, after which one of team will make contact to understand how we can help.
All leads and contacts can access, update, move, transfer, restrict or delete their data at any time.
For further information please contact us at: email@example.com
We are looking for a resident engineer for a prestigious site in central London to carry out daily P...
Earlier this month, Dave and Chris delivered another successful CPD training event. The aim of the d...
Are you an M&E engineer that wants to be part of a really special building? We are recruiting fo...
Choosing the right M&E contractor to look after your portfolio of buildings is a big decision. I...
We’re taking a table at the prestigious Bexley Cricket Club for the PCA Masters Cricket Gal...
Latest Blog Post
It’s two weeks (ish) from the JLL Property Triathlon. I’m taking part to raise some money for CL...
Latest Blog Post
Jordan joined Hemlow in July 2017 as a Mobile Engineer, specialising in electrical engineering. We m...
Latest Blog Post
Colin our Projects Director gives us a better picture of how our Projects Department works to add va...
Latest Blog Post
Gary, one of our Flagship division Contract Managers, tells us how we can help our clients with cr...